TL
Thabo L
1 reviews | Active since Feb 2018
13 Oct 2018, 05:27
Vodacom sim swap misery
Vodacom is a big cooperative company but I’m really disappointed with the way my sim swap has been handled. I was previously on a vodacom contract and on end of contract I ported to Telkom. I tried to return to Vodacom in July but I was told that it is impossible unless I take out a Vodacom contract because of the system they are using . Is this one of the strategies to force consumers to bind themselves with a 24hr contract ?
That’s pathetic
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
14 Oct 2018, 09:20Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2018, 09:20
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Oct 2018, 08:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2018, 08:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
TL
Thabo L's updateReviewer Update
15 Oct 2018, 14:41I’ve been to the Vodacom shop again . The feedback I’m receiving is they are unable to do Port in on my number on prepaid because it is registered in C3d system and not in M2 system . The feedback is C3d doesn’t have an option to Rica the SIM card therefore impossible to do Port in
TL
Thabo L's update15 Oct 2018, 14:41
Reviewer Update
I’ve been to the Vodacom shop again . The feedback I’m receiving is they are unable to do Port in on my number on prepaid because it is registered in C3d system and not in M2 system . The feedback is C3d doesn’t have an option to Rica the SIM card therefore impossible to do Port in
TL
Thabo L's updateReviewer Update
18 Oct 2018, 13:04What is the way forward because I’m no looking into taking a contract that will bind me for 24 months
TL
Thabo L's update18 Oct 2018, 13:04
Reviewer Update
What is the way forward because I’m no looking into taking a contract that will bind me for 24 months
Vodacom's replyOfficial
26 Oct 2018, 09:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2018, 09:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
TL
Thabo L's updateReviewer Update
29 Oct 2018, 06:50Good day . I’m still in the same position. Tried sim swap again with no luck
TL
Thabo L's update29 Oct 2018, 06:50
Reviewer Update
Good day . I’m still in the same position. Tried sim swap again with no luck
TL
Thabo L's updateReviewer Update
12 Nov 2018, 20:59Looks like you guys have failed resolving my problem . All promise with no results .
Thank you
TL
Thabo L's update12 Nov 2018, 20:59
Reviewer Update
Looks like you guys have failed resolving my problem . All promise with no results .
Thank you