Vodacom sim swap mess

I am truly displeased about the after service I received from Vodacom. We did a aim swap for my brother on the 13th September 202e and after 3 hours it was successdul5. The number was working perfectly fine and he for sms's on the number. Come the following morning my brother tells me that the number is not working, we called Vodacom to enquire and were told that the number is not a Vodacom number, the consultant who was assist.g my brother then asked my brother to provudebhim with a new so. Card number so that they can perform another son swap , when th at was done they were not able to do the sim swap and he was told that Vodacom deleted the number on the system. He was then told that they would call him p my num er on the 15th to rectify the matter and do a sim swap. Until now there has been no call.we cannot go through to Vodacom and what amazes us more is the fact that how can the number work one day and be deleted the next day???? It doesn't make sense. Vodacom just fix this issue. We tried to contact them on Facebook ( Which they take a very long time to respond) but they couldn't provide any assistance just that they will be in contact with my brother. But to date nobody has bothered to call and rectify this matter and its really annoying because my brother uses this number for his banks and his phone was ****** so he couldnt do any aim swap then due to being ill for a long period of time. Vodacom please sort this out ASAP. I also cannot connect with customer service on 135 or 082135 when I a m supposed to phnchnin the number need assistance with it just hangs up all the time. This is pathetic