HR
Hero R
1 reviews | Active since Aug 2022
07 Aug 2022, 13:19
Vodacom Sim swap is hell
When I see or hear VodaCom, i just feel like crying.
I’ve been using VodaCom for more than 10 years now. I have Alzheimer’s and it’s been 2 months trying to do a Sim Swap. I’m being punished because I fail to “REMEMBER” the questions they ask me. I have proof that this is my number, my banking details, my WhatsApp and all my accounts are registered to the damn number. What saddens me the most is that I have a payment sent to that number and I can’t access it. I’m shouting for help please.
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Replies (2)
Vodacom's replyOfficial
07 Aug 2022, 22:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2022, 22:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Aug 2022, 12:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team and was advised accordingly with regards to your query. Please go in to your nearest Vodacom store for further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2022, 12:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with our Social Media Team and was advised accordingly with regards to your query. Please go in to your nearest Vodacom store for further assistance. Regards Consumer Website Team
Best regards,