KK
Katlego K
1 reviews | Active since Oct 2020
14 Mar 2022, 17:24
Vodacom SIM SWAP *****
I have been using Vodacom since 2006 with no issues. I am now a victim of Sim Swap *****. Went to the Vodacom store today, they couldn't help me to log a ***** case. The guy asked me to call customer care line. I want Vodacom to investigate and provide details around the Sim Swap (Who did the Sim Swap? Why?). I have lost a lot of money from this Sim Swap. How do i go about logging a ***** case? Do you need a case from SAPS? I would like to give Vodacom a chance to investigate.
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Replies (2)
Vodacom's replyOfficial
14 Mar 2022, 18:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2022, 18:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KK
Katlego K's updateReviewer Update
16 Mar 2022, 09:39It is my pleasure,
How do I go about getting proof that Sim Swap was done on my number? Is it something you can assist with? This is required by one of the service providers as I suffered financial losses.
KK
Katlego K's update16 Mar 2022, 09:39
Reviewer Update
It is my pleasure,
How do I go about getting proof that Sim Swap was done on my number? Is it something you can assist with? This is required by one of the service providers as I suffered financial losses.