Vodacom Sim Swap Contract Customers

I lost my sim card and needed to do a sim swap on my contract - the contact centre said that I could simply purchase a vodacom sim card and call them back and they would assist me and there would be no charge other. I had an old sim card at home and was told that this was a \pre-paid"sim card and not a \""contract' sim card. <br> <br> I cannot understand why a free sim swap is only available to PREPAID customers whereas I am a contract customer and must pay"