ES
Erick S
1 reviews | Active since Sept 2024
23 Sept 2024, 17:47
Vodacom Sim Swap *********
Vodacom has performed sim swap on my account. They did the same thing on my daughter's account. I am unable to get back my daughter's number as their support line has blocked my number on the ground that it has been used to contact them several times. I am traveling overseas, and they know that I am not around. I am convinced this is an inside job from Vodacom employees, as they perform sim swap online so easily without requesting one's ID number. They have used these sim swaps to con a lot of people in my phone contacts, pretending I was the one asking for money. On my next opportunity, I will switch all my lines to MTN, as Vodacom uses very ********* business practices. Please avoid Vodacom, if you can.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
24 Sept 2024, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Sept 2024, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
