Vodacom sim swap

On 12th September 2019 my phone got ****** at approximately 18:00. After various attempts on the phone with customer services my phone was reported ****** and my sim was blocked. On the 13th I went to Riverwalk mall in Potchefstroom Vodacom store to do a sim swap as well purchased a new phone. After various attempts and 3 hours in the store I was told that the sim swap would take between 2 – 24 hours to go through. It didn’t. On the 14th I went to Matlosana mall Vodacom store the morning as the sim swap had still not gone through. I was told that the sim swap was not finalised. Another hour in the store and they told me to give it 3 to 4 hours. On Saturday afternoon my phone number still didn’t work. So I went back to the store. Sitting there for another 2 hours trying to solve my problem. At the end I was told that the previous day at Potchefstroom they tried 47 times on the sim and was locked because of *****. They couldn’t do anything for me and closed the shop. On Monday morning I phoned another Vodacom shop in Potchefstroom. Very keen to help, but it’s now 12 o’clock and my number is still not working. I am considering getting a lawyer to close my account with them. I am losing business as I am typing this complaint because this is my business number as well. Which Vodacom store in South Africa can do a sim swap properly? Or just get my number in working condition.