Vodacom Sim-swap ****

I went to the Vodacom Shop at Tonga Mall to do a sim-swap last week Tuesday 24 February 2026, a consultant assisted me. I paid the fee of R50, she told me to put my sim card at 6pm I did that and my number was working once again I was happy. But the following day it said no service no network. Today I went to the Vodacom shop again and asked the consultant why this was happening and she checked for me, she told me Vodacom disconnected my number from their network because I didn't recharge after inserting my SIM card. The problem that I have is that I was never told to do so. Now I'm told that I am supposed to wait for 3 months to do another simswap with another R 50 Fees???That is not fair that is why I am here to complain. I cannot pay another R50 for another simswap and wait for 3 months! This is not right. Can someone from Vodacom call me with a better solution please!