Hellopeter
Share Your Experience
MK
Matilda K

1 reviews | Active since Nov 2010

02 Jun 2020, 14:26

Vodacom sim swap

Wanted to do a sim swap Unable to assist over the phone because I can't remember the exact dates and amounts of recharge. Part of the security questions. Now I have to go to a store! Using the same number for 8years. Good buy vodacom

0
Replies (3)
Vodacom
Vodacom's reply02 Jun 2020, 15:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MK
Matilda K's update03 Jun 2020, 12:08
Reviewer Update
Still no assistance. No phonecall! Fed up!!
MK
Matilda K's update04 Jun 2020, 10:46
Reviewer Update
Still no sim swap!!! They sent an email with security questions that needed to be answered, which I did, all was correct. Now still they tell me to go to a vodacom shop. Encouraging to go out during lockdown instead of assisting telephonically!!!!!
Never have I come accross this poor and pathetic service from a cellphone provider.