TF
Tania F
1 reviews | Active since Jun 2019
13 Jun 2019, 14:17
Vodacom SIM only cancelleation fee UNJUST!
I am immigrating and spoke to Lesego Keikabile on regarding two contracts I need to cancel, one being a SIM only deal of R200 pm. They want to change me R3 277.50 for data I am never going to use. My contract is due to expire end of Dec 2019 and as I read up, they are suppose to only be able to charge me 75% of the due amount but not even this was worked out correctly. WHY do I have to pay for data I will not be able to use? As Lesego said, nobody will help me get those amounts to a lesser amount. I do however not feel that these totals can be justified.
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Replies (1)Vodacom's replyOfficial
13 Jun 2019, 16:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2019, 16:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
