AM
Asanda M
1 reviews | Active since May 2015
24 Oct 2019, 12:18
Vodacom SIM not working and no help via Customer Care channel
I'm living abroad in the UK, but I had a Vodacom contract which I finished paying off about 3 months ago. When I tried to use my SA SIM a few weeks ago, it said 'Emergency calls only'. I know it takes c.6 months for a SIM to be deactivated, so my number should still be active. I've called Customer Care, but it's virtually impossible to speak to a Consultant. Please could someone get ahold of me to resolve this matter?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Oct 2019, 14:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2019, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Oct 2019, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply24 Oct 2019, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
AM
Asanda M's updateReviewer Update
24 Oct 2019, 21:43Hi,
A lovely agent by the name of Dean did infact call me to try and resolve the matter, but unfortuntely I'm still having the same issue as before of not having network and seeing the words 'Emergency calls only'. Please could someone try and assist me again?
A lovely agent by the name of Dean did infact call me to try and resolve the matter, but unfortuntely I'm still having the same issue as before of not having network and seeing the words 'Emergency calls only'. Please could someone try and assist me again?
AM
Asanda M's update24 Oct 2019, 21:43
Reviewer Update
Hi,
A lovely agent by the name of Dean did infact call me to try and resolve the matter, but unfortuntely I'm still having the same issue as before of not having network and seeing the words 'Emergency calls only'. Please could someone try and assist me again?
A lovely agent by the name of Dean did infact call me to try and resolve the matter, but unfortuntely I'm still having the same issue as before of not having network and seeing the words 'Emergency calls only'. Please could someone try and assist me again?