AM
Asanda M
1 reviews | Active since May 2015
30 Oct 2019, 00:07
Vodacom SIM not working abroad and no assistance to date
I'm living abroad in the UK, but I had a Vodacom contract which I finished paying off about 3 months ago. When I tried to use my SA SIM a few weeks ago, it said 'Emergency calls only'. I know it takes c.6 months for a SIM to be deactivated, so my number should still be active. I've called Customer Care, but it's virtually impossible to speak to a Consultant. I've already posted this same review last week but the matter was not resolved by the agent I dealt with - please could someone get ahold of me to resolve this matter?
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Vodacom's replyOfficial
30 Oct 2019, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2019, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply31 Oct 2019, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team