VODACOM - Sim not provisioned (Switch from contract to prepaid)

Item: Vodacom
Rating: 1

Vodacom please correct this problem!

I sent one month notice to ********** to change my cell phone number from contract to prepaid, with today being the last day of the notice period.

My sim is not provisioned since this morning (28 February 2019) on the Vodacom network without a warning or message.

My clients are not able to reach me and I am concerned of the extent of personal and business losses as a result of this.

I will only consider the immediate escalation of this matter to your support team as an appropriate response.

Regards, Ricardo Wilson

Helpful (0)

Replies (3)

Vodacom's replyOfficial

28 Feb 2019, 16:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Feb 2019, 16:14

Official

's updateReviewer Update

28 Feb 2019, 16:27

Hi, how will your consultant contact me when I am currently unreachable? Provision my sim on the network, then you will be able to call me. Your standard responses let you down here Vodacom. Please can a human deal with this!

's update28 Feb 2019, 16:27

Reviewer Update

's updateReviewer Update

02 Mar 2019, 11:00

Hi Vodacom, I tried calling ********** and i get a message that my account has been suspended. Please ask a consultant to reconnect my line and email me on ********** if you need to reach me. Regards

's update02 Mar 2019, 11:00

Reviewer Update

Hi Vodacom, I tried calling ********** and i get a message that my account has been suspended. Please ask a consultant to reconnect my line and email me on ********** if you need to reach me. Regards