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Sello M

1 reviews | Active since Jan 2023

11 Mar 2024, 08:44

Vodacom Sim no. ***

Since I had this laptop huawei bookmate 14 in 2021, my data Sim never worked and I am billed around R249 (as per call centre ***). I tried activating the number and use the data. It never worked. The number is ***. I recently upgraded the number and received another new SiM card, guess what? It doesn't work at all. I have tried all the means to make it work, vodashop, call centrs etc.

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Replies (2)
Vodacom
Vodacom's reply11 Mar 2024, 10:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Mar 2024, 12:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion today 2024/03/18 at 12:19:18, you've confirmed the query has been resolved.

 Regards  Vodacom Consumer Website Team 

Best regards,