PG
Paul G

1 reviews | Active since Dec 2016

12 Dec 2016, 16:39

Vodacom sim card not activated

<p>Elite Mobile (Vodacom) phoned me on 11 November 2016 to sell me a Vodacom contract.</p> <p>I accepted the new Vodacom data contract and received the mobile device and new sim card the following week. On 18 November (1 day later) I phoned Vodacom customer care to tell them the sim card is not activated, they referred me to Vodacom activations ********** .</p> <p>I then phoned Vodacom activations and was told the sim card will be active in the next 5 hours. 21 November (4 days later) I phoned Vodacom activations again and now they told me the sim card will be activated in 72 hours. 24 November (7 days later) Vodacom activations said they had technical problems with a new system and there is a back log and it will take 10 days to activate the sim card, BUT IF I DON’T WANT TO WAIT THAT LONG I CAN CANCEL THE CONTRACT. 02 December (15 days later) Vodacom activations again told me it would take 10 days to activate the sim card, BUT IF I DON’T WANT TO WAIT THAT LONG I CAN CANCEL THE CONTRACT. 06 December (19 days later) Vodacom activations said they will escalate the activation and now it will be active within 5 hours. 08 December (21 days later) Vodacom activations again said they will escalate the activation.</p> <p>25 days later and I can still not use the Vodacom contract. No signal.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Dec 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team