vV
vaughan V

1 reviews | Active since Nov 2009

27 Aug 2015, 10:24

Vodacom sim card *****

On Monday 24 August, my laptop bag with my Vodacom wifi modem was ****** out of my car at a garage.<br> When i realized my bag was ****** i wnet to the police station to open a case, i was so traumatized that i only remembered to block the sim card inside the modem the following morning. At the time a blocked the sim card they had already sent R9000 worth of sms's from my sim. Then later the day i went into my online vodacom account seeing that in fact the account was still going up, it was now sitting at R11 219, i had to phone again to find out why it was not blocked the first time.<br> According to vodacom i am liable for the account. Clearly they can see its *****, i have a case at the police station even video footage from the fuel station showing the theft.<br> <br> I simply can t afford to pay that account, an don know who to contact at Vodacom as they just transfer you from the one person to the next.<br> How can you send R9000 rand worth of SMS's anyway on a 2GB per month data deal?

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Replies (1)
Vodacom
Vodacom's reply27 Aug 2015, 12:29
Official
Hello vaughan19,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM