NM
Nokwanda M
1 reviews | Active since Feb 2020
06 Jun 2024, 17:50
VODACOM SILENCED MY VOICE!
I have been in constant communication with Vodacom regarding a number of issues and they have decided to BLOCK my number (a PAYING CUSTOMER) under the guise of FALSE *****ulent activity (I HAVE NEVER RECIEVED ANY COMMUNICATION that anyone OTHER THAN ME, who has passed ALL security measures every time I call in) if I do not get a call tonight I WILL TAKE THIS TO THE OBUDSMAN. You will have to show PROOF that there’s been *****ulent activity or even possible *****ulent activity on my account to make whatever bullshxt decision you did valid. THAT EMPLOYEE SHOULD BE FIRED!!!! Yal are acting very much like Old Mutual who allegedly cancelled someone’s contract without them knowing
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Replies (3)NM
Nokwanda M's updateReviewer Update
06 Jun 2024, 18:39My complaint with the ombudsman has been logged because I was told I can use chat instead of calling, as the alternative.
I don’t want to chat! I should be treated fairly, if other clients can call I should be able to call. I continue to be discriminated against.
I don’t want to chat! I should be treated fairly, if other clients can call I should be able to call. I continue to be discriminated against.
NM
Nokwanda M's update06 Jun 2024, 18:39
Reviewer Update
My complaint with the ombudsman has been logged because I was told I can use chat instead of calling, as the alternative.
I don’t want to chat! I should be treated fairly, if other clients can call I should be able to call. I continue to be discriminated against.
I don’t want to chat! I should be treated fairly, if other clients can call I should be able to call. I continue to be discriminated against.
Vodacom's replyOfficial
07 Jun 2024, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2024, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nokwanda M's updateReviewer Update
10 Jun 2024, 13:38To any customer who wants to escalate their issue to the Ombudsman (which is essentially like a police governing body type thing)
The National Consumer Commission is the ombudsman to speak with.
Vodacom is ONLY investigating my number been blocked ONLY after the NCC made them aware of my complaint, they been ignoring my requests since it started. I definitely want a formal apology from the very person who decided to block my number in the first place. I also want my numbers to be put on a no block list, and if it ever happens again there must be monetary repercussions.
The National Consumer Commission is the ombudsman to speak with.
Vodacom is ONLY investigating my number been blocked ONLY after the NCC made them aware of my complaint, they been ignoring my requests since it started. I definitely want a formal apology from the very person who decided to block my number in the first place. I also want my numbers to be put on a no block list, and if it ever happens again there must be monetary repercussions.
NM
Nokwanda M's update10 Jun 2024, 13:38
Reviewer Update
To any customer who wants to escalate their issue to the Ombudsman (which is essentially like a police governing body type thing)
The National Consumer Commission is the ombudsman to speak with.
Vodacom is ONLY investigating my number been blocked ONLY after the NCC made them aware of my complaint, they been ignoring my requests since it started. I definitely want a formal apology from the very person who decided to block my number in the first place. I also want my numbers to be put on a no block list, and if it ever happens again there must be monetary repercussions.
The National Consumer Commission is the ombudsman to speak with.
Vodacom is ONLY investigating my number been blocked ONLY after the NCC made them aware of my complaint, they been ignoring my requests since it started. I definitely want a formal apology from the very person who decided to block my number in the first place. I also want my numbers to be put on a no block list, and if it ever happens again there must be monetary repercussions.