Vodacom Silence & *****

Vodacom Silence & ***** (Again) I would like to forward correspondence to someone senior in Vodacom. Call centres and *****disputes do not respond to emails..Nor do they resolve anything.. At the end of Feb 2018, I called to advised, that the contract was ended and wanted to transfer the number to prepaid. Vodacom advised that a cellphone had been taken on our ended contract..we were shocked as contract was ended and no fone was taken or delivered to us. Livid.....we sent all the requested documents by 7th March... Other than an email acknowledging receipt. Vodacom ********** / ********** are silent and do not respond to emails ...and yet, they continue to debit our account for a non-existent fone and an ended contract...... It is shameful for Vodacom to have very poor business practices......