Vodacom - silence

Vodacom does not even deserve 1 star. Their service is pathetic and very unhelpful.

I have logged an inquiry for a portfolio review on 10/01/2020 and I have not received any feedback, not a single phone call or e-mail, nothing.

I was never contacted "in due course" as per their comments on my previous complaint.

I have wasted so-much time having to phone them every day to follow up on my inquiry and I kept getting told the same story, I have to wait and they cannot out me through to the department as I have no outstanding payments (which is ironic since they cant uplift my portfolio to a satisfactory rating of P600 or P700), every time their turn around time changes, from 3 days to 5 days to 7 days.

My portfolio has not been uplifted to a satisfactory portfolio rating, I cannot get the phone I want and there is no reason why this cant be done, I have never missed a premium and I have been a loyal customer with them for many years.

When i transferred my contract onto my own name in 2017 there was no issue with approving me to take the latest phone at the time and now after more than 2 years there is an issue.