1 reviews | Active since Jun 2016
VODACOM SIGNS PEOPLE UP FOR SERVICES THEY DON'T WANT FOR EXTRA MONEY
<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I received a call from faeeq one of the Hello Peter Vodacom reps for this issue he was very kind and explained everything to me he gave me R200 airtime back and 1gb data. However before I went to bed I saw that my airtime had been reduced to R46.06 when he said that mayb a R30 would come off from the R200. this morning when I got up I saw at 3:08 I reciever an sms saying welcome to cool-box. Now how is it possible that I signed up for this service while I was asleep, please explain that to me? Now my airtime balance is R5.54.. Further more I am still getting sms's welcoming me too subscriptions that I never asked for. Just after 11am I was not even using my phone I was on working and had a coaching session so how the hell was it possible for me to sign up to **** and game subscriotions. So what happens now? My data issue is sorted but I still have an issue with these subscriptions, Is it possible that my number is being recycled and someone else is using the airtime. would it not be better to rather than get airtime get minutes. In a week I will get my recharge but I fear that my airtime will just get depleted again. I mean basically R400 worth of airtime was used on this **** and Vodacom can't even investigate and follow up to find out why and how this is happening. I emailed waspa and never even got a response. nowonder vodacoms star rating is 2.6 should be 0.6 but unfortunately we can't rate them lower than 1 star.</span></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
