AK
Azam K

1 reviews | Active since Apr 2018

12 Apr 2018, 17:03

VODACOM SIGNET TERRACE

VODACOM SIGNET TERRACE ADMITS TO HAVING AN INVESTIGATION INTO A STAFF MEMBER FOR ***** BUT REFUSE TO RECTIFY AND ACCEPT RESPONSIBILITY. CONTRACT HAS BEEN MESSED UP AND ALL THEY CAN SAY IS SORRY. I WANT TO CANCEL CONTRACT AND THEY SAY I MUST PAY A CANCELLATION FEE EVEN THOUGH THEY AWARE OF THE PROBLEM.

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2018, 08:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Apr 2018, 09:41
Official

Dear Mr Khan,

Your matter has been addressed.

Regards,

Cassandra