dL
doug L

1 reviews | Active since Jul 2011

14 Sept 2017, 12:15

Vodacom signed me up to a WASP

Vodacom signed me up to a WASP (daily subscription service) called Crystal Phone (since last November). This requires a double opt in (i.e. click on some random banner, then requires a confirmation from the subscriber via sms). There's no way ever that I sent a confirmation sms for a subscription service.

So I guess that means this is *****?

In the best possible light, Vodacom is to be used as a mechanism for third parties to de***** their clients? I really do not understand this.

Next stop Consumer Protection Commission - already downloaded the forms...

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2017, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Sept 2017, 15:17
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc