HL
Helen L

1 reviews | Active since May 2018

16 May 2019, 08:47

Vodacom signal Walkerville

I live in Walkerville. Most of the time we have no internet coverage and when we do have it it is hardly usable. We have to pay our accounts every month for a service that is non existant. When you by data the chances of you being able to use it befor it expires is very slim so hundreds of rands are being thrown in the water every month. For goodness sake we dont live in the Jungle. There a supposed Vodacom tower a few blocks from me but that does us no good at all. It is shocking that a big company like Vodacom cannot sort out their signals.

0
Replies (2)
Vodacom
Vodacom's reply16 May 2019, 09:25
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply16 May 2019, 11:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is A2-FH4U-5D81U5.
Regards
Vodacom Consumer Website Team