SB
Sandra B

1 reviews | Active since Mar 2009

12 Jan 2018, 16:18

Vodacom signal suddenly atrocious

Since 24 December the Vodacom cell signal in Glencairn has declined to the point where I can barely receive or make calls. Cellphone shows 1 bar of reception where we previously had 4 or 5.Please advize.

0
Replies (3)
Vodacom
Vodacom's reply13 Jan 2018, 08:40
Official

Dear

Thank you for your e-mail.

Protection of your account against ***** is critical to us so before we continue, we need to verify that you have permission to request information on this account by asking you a few security questions:

- ID number

- Package/tariff plan

- Bank name and account type

Once we have confirmed this, we will be happy to assist with your query.

Regards,

Lucian

Vodacom
Vodacom's reply13 Jan 2018, 11:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jan 2018, 09:23
Official

Good day

We have requested our Network management division to make contact with you.

We apologise for any inconvenience caused.

Regards

Moddy