Vodacom Signal Problems

I have a data contract with Vodacom that is connected to the adress i stay at . Vodacom confrimed prior to me signing the contract that my area has full coverage .

In the begining i recievd my full 10mbs as per the contract a few month later this has now gone donwn to between 0.8 to 3mbs .

With 0.8 to 3mbs i can barely download anyting , the internet is slow and this is impacting my daugters ability to study online

I have reported this issues a few times and it improves for a while and then reverts backs to the same problem

Ive received my ticket number *** fro my qeury

Below response from Vodacom Hi Peter.

Kindly note that we have looked into this and found the following.

There is a new site planned for your area, however, due to 3rd party involvement, we cannot provide a timeframe for the completion of this project.

You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.

They cannot provide me with a time line , i have to buy something to fix there problem and has no garentee that that will work either .

Im paying monthly for a service im not receiving , Im not allowed to cancel my contract . I cant move from LTE contract to Fiber with Vodacom .