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Jaco N

1 reviews | Active since Oct 2022

08 Oct 2022, 16:02

Vodacom Signal Problem Vereeniging Boutique Hotel

I have attempted to report a signal problem in my area since last year 13 November 2021, and have sent many follow-up mails, to enquire.

The CEO of Vodacom was even CC`d in, in an attempt to be helped asap. This was in vain, as we were never assisted, or even called, to be asked some questions about our problem. We have accepted defeat, and would not recommend Vodacom, as clearly the most basic need - signal - is not even a priority, although you pay your bill every month, for a service you are clearly not getting. Also, not taking into consideration that we are a Boutique Hotel, with a popular restaurant, that have about 305 staff and guest on the premises.

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2022, 13:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team