VODACOM SIGNAL - NO WORDS TO EXPLAIN THE DISAPPOINTMENT!!!

Item: Vodacom
Rating: 1
Author: Liezl B

What am I paying for each month - really Vodacom?!!!

Bad signal, terrible signal to say the least! And this is not the first time that I have reported the problem. Only to have someone phone me, checking that the area I stay in is covered by 4G and 3G, which it by the way is, promising to sort our the problem (which only lasts about 24-48 hours) and then still have no signal?????

I am sick and tired of this recurring problem. Please sort this out or else I am moving my contracts to another network provider.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jul 2018, 10:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Jul 2018, 10:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Liezl B's updateReviewer Update

17 Jul 2018, 11:24

Dear Vodacom, I have not received a phone call or any other communication from you with regards to my query. BUT i did receive an sms informing me that the problem has been resolved. WHAT A LOT OF BULL ****!!!!!!!!!!!!!!!!! I have not had a phone call from anyone?? **** SERVICE - PATHETIC!! I will be cancelling my contracts and move to Telkom or Cell C. THank you for nothing!!!

Liezl B's update17 Jul 2018, 11:24

Reviewer Update