aP
anton P

1 reviews | Active since Sept 2013

22 Jun 2022, 12:44

Vodacom signal in Rynfield Benoni - WHAT SIGNAL !!!!!

We recently moved into a new housing development in Rynfield Benoni. To our shock and horror we found out that Vodacom has almost NO GSM signal -1.9 to be exact. Several of our neighbours in the Estate complained and said they have been trying for 6 months with Vodacom to no avail.

We work from home and can't afford not to have GSM signal. Quite shocking to see that a so called market leader in Africa can't resolve the most basics of GSM signal issues in a established town such as Benoni.

I'm typing up this complaint in a last ditch effort to try and get it resolved, failing to do so would force me to not renew my contract which is due at the end of June, which I have had for almost 20 years, followed my my wife's account of almost the same length.

0
Replies (3)
Vodacom
Vodacom's reply22 Jun 2022, 14:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
aP
anton P's update24 Jun 2022, 12:43
Reviewer Update
No one from your Networks Team have emailed me ? I just triple checked my e-mail ?

My physical address is: 188 Uys Road, The Rhyan, Unit 21, Rynfield, Benoni


aP
anton P's update05 Jul 2022, 10:23
Reviewer Update
To date NO ONE from Vodacom's technical networks team has been in touch with me AT ALL !!!!!!

Wow, its shocking and still we dont have any GSM signal in our area ??????