Vodacom signal drops all the time in well established urban area

Item: Vodacom
Rating: 1
Author: Emilio D

I’m never one to complain about a lack of service. But about 3 months ago my vodacom signal deteriorated to a point where I have no signal at home. It goes from 4g to “no service” every 2min. My signal was always good until 3 months ago. The problem only happens at home where I stay in a well established urban area.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

07 Jan 2020, 14:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jan 2020, 14:32

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Emilio D's updateReviewer Update

07 Jan 2020, 15:23

Ahh thank you!

Emilio D's update07 Jan 2020, 15:23

Reviewer Update

Ahh thank you!

Vodacom's replyOfficial

28 Jan 2020, 15:03

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply28 Jan 2020, 15:03

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team