VODACOM signal - Correction: LACK OF SIGNAL

Out of an IT (Technology) point of view, it does not make sense, but here goes: Since TELKOM (OPENSERVE) started to install the fiber optics, in Rustenburg, we started to get EXCEPTIONALLY bad cellular signal. WHICH WERE NEVER the case. It was reported to Vodacom.. some "I-am-sorry-but-I-do-speak-Afrikaans" "consultant" from Vodacom, phoned back and asked why my rating was so bad towards them, how long it has been ongoing, number of cellular phones we experience problems with, etc.... The last week, I am having DAILY PROBLEMS with the Vodacom signal. EVEY SINGLE DAY. AS I am using my Cellular phone for work, (sales / customers etc, it comes down to a massive frustration EVERY SINGLE DAY. In the center of Rustenburg - not even on outlaying areas. How LONG is it it going to take VODACOM to rectify it? To whom else can I escalate my complaint? ICASA? (Was there not recently a case of a woman that asked for help in an emergency and the VODACOM network were problematic?? - Leading to here death as she could not get help?) Who else experience the same problems?