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Teresa T

1 reviews | Active since Jul 2013

15 Aug 2018, 15:46

VODACOM SIGNAL BOOSTER

I logged a call towards the end of July already and my signal problem has still not been sorted. I get told of we tried to contact you (I missed their call once and have since phoned in) I spoke to a guy on Monday 13th August and I was told there is no stock of the signal booster, how pathetic is that, this is telling me that Vodacom has a serious signal problem. I have add my contract with Vodacom for almost 20 years now !! I was going to take up another 2 contracts but now I will rather move my contracts and give someone else business

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Replies (2)
Vodacom
Vodacom's reply15 Aug 2018, 18:24
Official

Good day

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

TT
Teresa T's update06 Sept 2018, 15:34
Reviewer Update
WE ARE IN SEPETEMBER AND MY QUERY IS STILLNOT SORTED !!!!!!!!!!!!!!!! I KEEP HAVING TO LOG NEW QUERIES AND THEN A WEEK LATER I RECEIVE AN SMS SAYING MY QUERY HAS BEEN RESOLVED WHEN IT HAS NOT!!!!!! I PHONE AGAIN AND SO THE PROCESS STARTS ALL OVER AGAIN. NEVER IN MY LIFE HAVE I HAD SUCH TERRIBLE SERVICE FROM VODACOM!!!!!!!!!!! I AM EVEN BUYING A WIRELESS POCKET CONTRACT FROM MTB BECAUSE I REFUSE TO GIVE ANY FURTHER BUSINESS TO VODACOM, IF VODACOM CANNOT HANLDE MT CURRENT ISSUES THEN I SEE NO NEED TO STAY WITH THEM.