Vodacom siganl contunues to be off line - Poor service delivery

The past week our Vodacom signal has been going down from 3 pm and coming back on some time during the night. This has been carrying on for more than a week. Yesterday the signal went down again at 3 pm and has not come back on since then. I logged a call with customer service this morning using my MTN number. Vodacom, please get this resolved, many people in our community depend on the WIFI for their children's homeschooling, tests, and exams, and people working from home. I am a part-time student and depend on reliable WIFI to continue my studies in the evening. This is unexpectable! I have to pay for a full month's service, but I am not getting that from Vodacom at the moment. Please investigate this matter urgently in the Skukuza area, Mpumalanga for urgent correction.