VODACOM shuts the door on their own online consultants.

VODACOM does it again. The minimum rating that "hellopter" allows is very flattering for VODACOM. Despite the very efficient and friendly attempts of a Vodacom telephone consultant to try and solve my issues, VODACOM seems to be doing their utmost to prevent even their own consultants to help solve these issues. The latest saga arises from the MY VODACOM app which I can still access on my laptop. I helpful idea was for Vodacom to de-register my Profile on MY VODACOM so that I could re-register with all the correct information that would facilitate my completing the "2 step verification". However, this is were VODACOM has once again shut the door for this to happen. When I go through all the steps to register on MY VODACOM I get told that my number is already registered on another profile. I then get an sms telling me to "log in with my Digital ID" which is linked to my old email address for my old profile. It then gives me a customer care number to phone and after repeatedly telling TOBI that I want to talk to a consultant I eventually connect to a consultant who----you guessed it-----cannot help me and recommends that I visit a VODASHOP. Why are the consultants at the VODASHOPs more qualified than the online consultants? So now, because VODACOM created these stumbling blocks preventing me from accessing my account on MY VODACOM which used to be so simple I have to undertake a 120km journey to a VODASHOP. This has become so pathetically *********** that it is not even worthy of anger but only derisive laughter.