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g.i.jew g.i.jew
1 reviews | Active since Aug 2016
07 Jul 2021, 11:10
Vodacom shrugs their shoulders for customer. Unwanted calls
Vodacom you should not even be able to get one star, when is my problem going to get sorted out? I am still getting your robot calls about an account that is not mine after assuring me it has been sorted out on the previous review I have posted here.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
07 Jul 2021, 14:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 14:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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g.i.jew g.i.jew's updateReviewer Update
08 Jul 2021, 08:55So whilst waiting for your consultant to call me I get another robot call telling me my account is in arrears which it is not!!!!!!!!!!! You are starting to irritate me now, this is uncalled for and totally unacceptable. remove my information from this persons account with immediate effect.
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g.i.jew g.i.jew's update08 Jul 2021, 08:55
Reviewer Update
So whilst waiting for your consultant to call me I get another robot call telling me my account is in arrears which it is not!!!!!!!!!!! You are starting to irritate me now, this is uncalled for and totally unacceptable. remove my information from this persons account with immediate effect.
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g.i.jew g.i.jew's updateReviewer Update
08 Sept 2021, 08:29So here we are basically a year in an I am still getting account not paid calls, in your previous answers you have said it was sorted, 7 calls registered and bout 10 voicemails from your computer generated spam, how about getting an actual person to call your clients, one can not even tell the computer to shove off, this is getting totally out of hand as my account is not in arrears, you have said my number was removed from the other persons profile but yet calls and more call every time the ***** does not pay his account. If this was my problem I would have accepted responsibility but it is not, sort this out or my next step will be to report to the credit ombudsman and report your for harrsament.
gg
g.i.jew g.i.jew's update08 Sept 2021, 08:29
Reviewer Update
So here we are basically a year in an I am still getting account not paid calls, in your previous answers you have said it was sorted, 7 calls registered and bout 10 voicemails from your computer generated spam, how about getting an actual person to call your clients, one can not even tell the computer to shove off, this is getting totally out of hand as my account is not in arrears, you have said my number was removed from the other persons profile but yet calls and more call every time the ***** does not pay his account. If this was my problem I would have accepted responsibility but it is not, sort this out or my next step will be to report to the credit ombudsman and report your for harrsament.
