Vodacom shows their total loss of understanding to customer service

<p>On the 13th August, I wrote a review and Vodacom said publically that someone will get in touch with me. This kind of response is by far the worse operational structure cause they aware hello peter will have them flagged to say they responded but the problem is not resolved and to date. two weeks later - no one has called... </p> <p> </p> <p>Vodacom - you pathetic.... You s**** the bottom barrel where service is concerned. You have no respect for your customers and you have no operational control over your own staff now either. So I think what I will do now is get a directors email address some where and start with sharing this with others. </p> <p> </p> <p>My problem is still not resolved and I found out that someone is actually using my old number and I cannot do anything about it cause Vodacom doesnt want to do anything about it. Is this not a breach with ICASA some how?? Can this not be flagged with them??</p> <p> </p> <p>I will get hold of the ombudsman for ICASA now and refer the matter to them as well. </p>