VODACOM SHOWS HOW DISINTERESTED IT IS IN CUSTOMERS

So - the saga continues. i get a call from a very friendly gent from Vodacom who apologizes - (possibly Craig) and asks for details and promises to do something about the issue .- both the shoddy and rude service and ther fact that i still dont have any idea what packages are avaiable to me or best for my specific needs. them i get a call from a woman - company name sounds like a contract company but with Vodacom who tells me I need to back the same **** Vodacom shop at vodaworld and see a different consultant???? really i dont even live close to vodaworld and had made a specific plan to go the for the first joke consultant. When I said i do not want to deal with that shop or any of its consultants - especially in the light there has been no resolution or apology for the first visit she seemed to loose interest. I asked her to get the consultant to look at my profile as per my number and rather get back to me with the information and possibly options. still waiting and not sure what will happen as no real commitment or timelines were given. my opinion of Vodacom as a company remains unchanged. worst of all from a bit of research I see the prepaid option has a cheaper call rate than the so called contract i have been lumped with from Vodacom. so it seems we chase new customers with the b est offers but stuff the existing customer on contract. I have had nothing out of them for 4 years at an monthly rental and call charge. even a sim swop which i needed to do costs a contract customer a whopping 1400% more than a prepaid customer (who can buy a sim card for 3.99 and change a number over the phone. really Vodacom? thats actually *******

VODACOM CANT EVEN FOLLOW UP ON A COMPLIANT ON HERE??? - this is my new compalint due to compete lack of response after the intial contact - still no resolution / apology action or sharing of information from Vodacom