AB
Amelia B
1 reviews | Active since Jul 2022
26 Jul 2022, 13:12
Vodacom Showmax ****
Vodacom and Showmax **** ! I added showmax to my dstv over a year ago, but then cancelled DSTV and showmax, however, vodacom is still deducting showmax from my account. I have called the vodacom call centre and visited the vodacom branch in Vredenburg, however, they keep referring me to Multichoice to cancel payment. Multichoice confirmed that my showmax account has been cancelled over a year ago, but vodacom must cancel the payment deductions. According to the very fine print on Showmax website, the collector of the premiums must cancel the payment from their side. Vodacom refunded me for one month, but this month they are deducting showmax again.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Jul 2022, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2022, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Amelia B's updateReviewer Update
26 Jul 2022, 14:35Showmax is referring me to you as you are the one deducting payment from my account ? You were quick to accept the payment, but now you are refusing to take responsibility for your actions. What are you doing with my monthly payments ? Because I don't have showmax !
AB
Amelia B's update26 Jul 2022, 14:35
Reviewer Update
Showmax is referring me to you as you are the one deducting payment from my account ? You were quick to accept the payment, but now you are refusing to take responsibility for your actions. What are you doing with my monthly payments ? Because I don't have showmax !
AB
Amelia B's updateReviewer Update
26 Jul 2022, 15:11I have already cancelled my subscription at DSTV 3 January 2021 !!! Showmax suggests on their site that I cancel my account with Vodacom :If a customer closes their Vodacom account, the next Showmax subscription billing will
automatically fail and this subscription will be suspended.
automatically fail and this subscription will be suspended.
AB
Amelia B's update26 Jul 2022, 15:11
Reviewer Update
I have already cancelled my subscription at DSTV 3 January 2021 !!! Showmax suggests on their site that I cancel my account with Vodacom :If a customer closes their Vodacom account, the next Showmax subscription billing will
automatically fail and this subscription will be suspended.
automatically fail and this subscription will be suspended.
AB
Amelia B's updateReviewer Update
29 Jul 2022, 13:10Still no joy with vodacom, they keep referring me to showmax ! Vodacom, it is your responsibility to cancel the showmax payment as you are the one collecting premiums.
AB
Amelia B's update29 Jul 2022, 13:10
Reviewer Update
Still no joy with vodacom, they keep referring me to showmax ! Vodacom, it is your responsibility to cancel the showmax payment as you are the one collecting premiums.