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KAREN M

1 reviews | Active since Jun 2010

16 Jul 2019, 10:29

Vodacom / Showmax ****

I "subscribed" to the 3 months FREE Showmax service offered via Vodacom. However, before the 3 month period expired, I cancelled this service. This can be corroborated by the fact that I was spammed from this point forward by Multichoice to re-subscribe.

However, when reviewing my latest Vodacom statement, I found that I was still being billed for this service 3 months on!

I raised a complaint with Vodacom who stated that they never received a cancellation instruction from Showmax while Showmax states that they did in fact supply this to Vodacom.

No one is hence taking ownership or providing me with an acceptable solution?!

This is about the principle - how do you justify charging someone for a service that was definitely suspended?

0
Replies (2)
Vodacom
Vodacom's reply16 Jul 2019, 11:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Jul 2019, 12:22
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion,your  query has now been resolved.  Regards  Consumer Website Team