ST
Siew T
1 reviews | Active since Mar 2019
31 Mar 2019, 17:50
Vodacom Showmax issue
I subscribed to Vodacom Showmax end Jan 2019 with the 3 months free subscription. For the last 4 days Vodacom has taken R49 from my account everyday for Showmax (196 Rands). Filed 2 complaints and now would like to deactivate Showmax. used the Vodacom showmax site to deactivate but No subscription found. however if I try to subscribe with my cell number, it says it already exist. No one at vodacom can also deactivate this service nor using *117#. Stuck as is and vodacom taking 49 rands everyday as they cant solve the issue.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Mar 2019, 20:23 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2019, 20:23
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2019, 10:14 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 10:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
ST
Siew T's updateReviewer Update
01 Apr 2019, 17:02Hi thank you for replying to my complain. Today again another 49 rands was taken from my account and yet another call to your customer care with again no solution in sight. at this rate and without a solution I am frustrated as vodacom should at least block the transactions going off until it is resolved. I am very unsatisfied on your generic responses on the matter. make your words count please.
ST
Siew T's update01 Apr 2019, 17:02
Reviewer Update
Hi thank you for replying to my complain. Today again another 49 rands was taken from my account and yet another call to your customer care with again no solution in sight. at this rate and without a solution I am frustrated as vodacom should at least block the transactions going off until it is resolved. I am very unsatisfied on your generic responses on the matter. make your words count please.
ST
Siew T's updateReviewer Update
03 Apr 2019, 21:29Vodacom. Thank you for solving this.
ST
Siew T's update03 Apr 2019, 21:29
Reviewer Update
Vodacom. Thank you for solving this.