Vodacom showing total disregrd for loyal customers

I upgraded both lines on black Friday last year and I was quoted R269 per month. I am however being charged R299 per month. They have been overcharging me since January 2020.

I only picked this up in Feb at which point I started querying it.

I've had a number of references because every time my query gets "escalated" my existing reference is closed and a new once opened. I've had to explain this to a number of consultants over the last couple of months. On request, I also provided Vodacom with the quotes which I accepted. Vodacom will have all the reference numbers regarding my query … the last reference number received was reference number *** from Aviwe Mavumengwana.

In March Vodacom gave me R50 airtime to apologise for the poor service … well, it's now June and I haven't had any feedback since March.

I hope that the covid pandemic isn't going to be used as an excuse! I understand that there has been a lot to deal with, but I've been patiently waiting since 12 Feb 2020.

I have 4 active contracts with Vodacom. 1 has just become due for an upgrade … and I have already been contacted for that , because that would be a sale for Vodacom … vs resolving a very basic customer query which will not generate additional income.

While companies around the world have been trying to assist their customers with some form of relief over the past few months, Vodacom has happily and knowingly been overcharging me for my 2 contracts.

What does one do when your service provide shows a blatant disregard for you as a loyal customer?