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Jeremy S

1 reviews | Active since Jul 2018

07 Mar 2025, 15:42

Vodacom shoving of old routers and "upgraded" but getting same speed.

I had just ended my wi-fi contract with Vodacom in December and upgraded from a 20Mbps line to 100Mbps line. They told me I'd get a new router with the new contract. They sent me a 4G router instead of a 5G router and I have seen no difference in my line speed. On top of that they added some 5Gig recurring data bundle to my uncapped wi-fi package. How does this make sense? My old router is faster and the one I still use. Now I have a 4G router I don't use and the same line speed. At an increased price.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2025, 08:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team