Vodacom should take responsibility for unhappy customer

greetings, ive taken a deal on Blackfriday by Vodacom, where a tv, LTE Modern and soundbar i get for R499 per month, i received my Modernvand soundbar, and i had to redeem my tv by a voucher whereby i had to produce tv license, i did that, to a company DigtalPlanet, everything was accepted and i received a message from them that my tv will be delivered on or before Monday the 14th December, i then did a few calls to DigtalPlanet where my call was drop a few times, wasting my airtime, and i trued Ram Couriers again, they ti failed me, i tried social platform, aslo unsuccessful, they i went back to vodacom cause i think its not my responsibility to run up and down, they should see that their customers are happy, went on twitter, vodacom said i should contact Ram again, but customer service place me on hold for more than 5 times, then i recieved a message from DigtalPlanet vua facebook that the delivery guy was highjack, that us none of my business, i cannot pay for something i dont have, Why do they contact me via facebook and not contact me telephonically, vodacom is keeping quiet after i send them what i recieve, this is really not far