Vodacom should take responsibility for the ******** companies they are selling their customers information to - ICASA should investigate!

<p>I was told by a Mondo (A Vodacom affiliate) operator that I was receiving a monthly decrease in premiums as well as some free gifts from Vodacom (2x Microsoft Office 365 software and 1x Vodacom Smart Tab). Of which I explicitly asked her if this was free and not an upgrade of which she said yes.</p> <p> </p> <p>Later I found out that she **** and automatically renewed my contracts and it was in fact an upgrade.</p> <p> </p> <p>I then got hold of Mondo again and was told by Roland that the call will be reviewed and if there was an error on behalf of Mondo they would arrange for the ‘free gifts’ to be collected from me by RAM couriers and my contract renewals - reversed.</p> <p> </p> <p>The package with the upgrade devices was collected on 27 March 2017, but both of my contracts has not been cancelled and the contracts are still active until 2019.</p> <p> </p> <p>Mondo is an affiliate of Vodacom... either they are misleading Vodacom’s consumers or they are not providing adequate training to their staff. Vodacom is clearly not doing quality control checks.</p> <p> </p> <p>I was called by Tembile, and she admitted they were at fault and my problems would be resolved within 5 days. It's been 10 days now and I'm still waiting for this issue to be resolved since March!!!</p> <p> </p> <p>Admission of fault means nothing if the issue doesn't resolved! Vodacom should be checking Mondo on HelloPeter to see all the dodgey dealings of this reputation-tarnishing company.</p>