rM
raphael M
1 reviews | Active since Jan 2017
20 Jul 2022, 22:41
Vodacom should stop *****ing data.
I have been a loyal customer for many years. I have had complaints before and now, my used data reflecting on my account is different from their system.
I had the same complain last year and heard stories that they ***** data. They need to be transparent, so that we can look for other offers from other network companies.
I have laid a complain and their service reference number ***. I wont lie, a lady who helped me log a complain had an exeptional service but their turn around time is pathetic. We need to wait for 16 days to hear their feedback?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jul 2022, 08:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2022, 08:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jul 2022, 15:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per ***, you were assisted. Regards Consumer Website Team
As per ***, you were assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jul 2022, 15:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per ***, you were assisted. Regards Consumer Website Team
As per ***, you were assisted. Regards Consumer Website Team
Best regards,
rM
raphael M's updateReviewer Update
28 Jul 2022, 12:45I was assisted but again I'm having the same issue. I cannot be spending time contacting you guys. The data I'm complaining about, I'm using it for work purposes. How the hell am I going to pay you guys if I dont work? This is reaĺy time consuming.
rM
raphael M's update28 Jul 2022, 12:45
Reviewer Update
I was assisted but again I'm having the same issue. I cannot be spending time contacting you guys. The data I'm complaining about, I'm using it for work purposes. How the hell am I going to pay you guys if I dont work? This is reaĺy time consuming.