SW
Silvia W

1 reviews | Active since Jul 2020

10 Jul 2020, 09:32

Vodacom should shut down

We have been on the phone with vodacom since yesterday morning regarding our business wifi,

The call center line for business makes it impossible to speak to a human and when you eventually do speak to a human they transfer you from department to department eventually leading you to speak to someone with such a bad connection who ends up telling you to call accounts department and then accounts tells you to call technical.

I think the service is poor and i think that your customer service is a joke and a disgrace, no one knows what the hell they are doing i think vodacom is the most unhelpful service provider to wait longer than 24Hrs for someone with a brain to call you and still not fix the problem is shameful...

I reg=quested to speak to a manager who conveniently was in a meeting i will so happily cancel with vodacom if someone could answer the phone when it rings.

As a business vodacom has cost me an entire day do you think they care not at all. I will never speak well of vodacom!!!!

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2020, 09:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Jul 2020, 15:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team

Best regards,