WK
Wushe K

1 reviews | Active since Oct 2015

02 Feb 2016, 10:20

Vodacom should refund my overpaid closed account

On closure of my Vodacom mobile account, I overpaid the money required to close the account. I physically paid cash into the Vodacom account but they also went ahead and debited my Standard Bank account.<br> <br> I have been battling since 27 September 2015 to get my refund back. Please can you arrange this. I have sent repeated emails to [Email Removed] with the proof of payment and the Bank account the refund should be paid in. <br> <br> I have been very patient. This is a total farce now.

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2016, 11:31
Official
Hello Zee Flex,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team