WK
Wushe K
1 reviews | Active since Oct 2015
02 Feb 2016, 10:20
Vodacom should refund my overpaid closed account
On closure of my Vodacom mobile account, I overpaid the money required to close the account. I physically paid cash into the Vodacom account but they also went ahead and debited my Standard Bank account.<br> <br> I have been battling since 27 September 2015 to get my refund back. Please can you arrange this. I have sent repeated emails to [Email Removed] with the proof of payment and the Bank account the refund should be paid in. <br> <br> I have been very patient. This is a total farce now.
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Replies (1)Vodacom's replyOfficial
02 Feb 2016, 11:31Hello Zee Flex,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2016, 11:31
Official
Hello Zee Flex,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
