GC
Gregorio C

1 reviews | Active since Mar 2017

28 Mar 2017, 22:00

Vodacom should refund me for ******** WASP subscriptions

<p>For many months my airtime has been disappearing without me using it. I finally discovered that there are WASPS/content providers deducting my airtime daily.</p> <p> </p> <p>I called Vodacom and they have unsubscribed me from 5 of these WASPS (namely Get ur Prize, Whole Bang, JPC.3, Mobsta downloads, Whatsap backgrounds 4ur cell).</p> <p> </p> <p>I have never subscribed to any of these daily subscriptions. How did these WASPS get the authority to dedcut my airtime. Far as I understand they are registered with Vodacom as Vodacom WASPS so Vodacom is aware of this and has allowed this ******* behaviour to go on.</p> <p> </p> <p>I hold Vodacom rsponsible for not protecting their customers and expect to be fully reimbursed for all losses incurred by these WASP subscriptions that I did not agree to!!!</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply29 Mar 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2017, 12:05
Official

Dear Gregorio

Kindly be advised that feedback has been provided via email.

Kind regards,

RJ

GC
Gregorio C's update29 Mar 2017, 13:29
Reviewer Update

Hi RJ,

Your email response simply passes the buck to the WASP providers and makes it my problem to chase up. Why won't Vodacom take responsibiloity in thier part they have played in this thieving?

Furthermore, I have requested a statement showing ALL airtime lost over the months to these WASPS.