Vodacom should pay back my money

<p>am so frustrated with the service I received at Vodacom. I purchased a phone at Vodacom online but unfortunately the phone had an out of box failure and I had to return it. This is where my nightmare began. I called into the after sales contact centre and they couldnt help because I am on prepaid and their systems can only pick up contract customers. They referred me to another contact centre which referred me back to the after sales contact centre. This became my sad reality for over a week, I was sent from pillar to post between the different contact centres and none of them of could assist. I had to threaten them with a bad review before I could get assistance via mail. They finally collected the phone on the 10th of October but a week later, I still have not received my money and the person who was assisting me via mail has not responded to my emails asking when the refund will be processed. I have even resorted to sending a direct message on the Vodacom Support twitter account but they were also unable to assist me. I cant believe Vodacom is refusing to pay back my money when it was so easy to take it. #VodacomShouldPayBackMyMoney</p>