dD
dlinley D

1 reviews | Active since Jun 2016

14 Feb 2023, 15:34

Vodacom should indicate that its charging out-of-bundle data rates using prepaid airtime - *********

In short, Vodacom was charging out-of-bundle data rates without informing me that it was doing so or requesting my consent. Had I known that it was doing this, I would have purchased a data bundle instead. I effectively spent R86.88 for 72.10MB on out-of-bundle rates. The principle is that Vodacom needs to inform me that this is happening because the company is in effect spending my money for me at rates I have not been made aware of nor agreed to.

This is ********* behaviour, and likely to impact poorer South Africans who rely on prepaid airtime in a bad way. It also makes Vodacom completely ************* and unpatriotic. If not resolved, I'll happily file a complaint with the Consumer Commission and advocate further government interventions in this regard. Sis Vodacom shame on you.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2023, 07:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team