Vodacom - Should I rather cancel my order?

I logged the below complain yesterday - In case you guys are not aware, I still dont have my phone to date, even you Vodacom called me and promised that they will ensure Ram delivers my phone.

Vodacom allows Ram couriers to abuse us, the Vodacom clients Vodacom continues to use Ram couriers and it is seriously useless. Vodacom can't even defend me from Ram couriers for the sub-standard service they providing. I am still wait for the S10 Samsung phone I ordered and Ram keeps on going to the wrong address and when I call Vodacom the consultants tell me there is nothing I can do or they can do. I spoke to a certain Hilda and who eventually brought her supervisor by the name of Ayanda and both told me there is nothing they can do.

Maybe Vodacom need to find a better courier partner and start hiring solution orientated individuals instead of those "we can't do anything" victims.